Automate anything that you do more than 3 times. I am a massive fan of automation and as a general rule of thumb, you should try to automate anything that you do more than three times. This means that if you have a common group of procedures, you should build templates. If you send out a similar email when you phone a patient and can't get through, automate this. If there is a set process for ordering a scan and following up on the results - get a process in place. It takes time to build but pays great dividends in the long run.