Having been on the other side of things and seen things through the patient's eyes, I realise how important it is that you feel looked after.

We didn't really know what the outcome should be (even though I was a doctor) and that was not as important as to how well we felt we were being looked after.

I think that too many of us are concerned about how we would be judged by our peers in terms of the clinical outcomes we are getting

...when what is really important is how we are judged by our patients, which I think has more to do with how we are making them feel.