Episodes

Latest Episode
42. THE CLUB - you are not too busy, you are just prioritising other things.

42. THE CLUB - you are not too busy, you are just prioritising other things.

Episode 42 · · 13:38

Everyone is busy, but the question is, what are you doing? If you are not doing things to move your practice forward and encourage patients to come and see you, then don't be surpris...

41. THE CLUB - How to delegate - set clear goals!

41. THE CLUB - How to delegate - set clear goals!

Episode 41 · · 10:39

If you want to grow, you have to delegate jobs and it is easy to get frustrated if people do not do things the way you would like. ...but don't get frustrated - you can't expect the...

40. THE CLUB - the importance of getting help!

40. THE CLUB - the importance of getting help!

Episode 40 · · 14:18

Tonight I will be talking about the importance of getting help - whether that is by outsourcing, or employing or using technology. We are programmed to sort out problems ourselves f...

39. THE CLUB - Mystery shop yourself - look at things through your patient's eyes.

39. THE CLUB - Mystery shop yourself - look at things through your patient's eyes.

Episode 39 · · 11:52

Stop worrying about things that don't make a difference to your patient's experience.

38. THE CLUB - Don't be like the insurance companies.

38. THE CLUB - Don't be like the insurance companies.

Episode 38 · · 09:34

If you care about the service you offer your patients, you will start to see that there are many areas where big companies could do better. Insurance companies are a great examp...

37. THE CLUB - Don't answer your phone or respond to emails!

37. THE CLUB - Don't answer your phone or respond to emails!

Episode 37 · · 08:30

If you are serious about growing your practice and you acknowledge that there is a job involving being the CEO of your business, then you need to dedicate time to that in preference...

36. THE CLUB - Start with the patient in mind.

36. THE CLUB - Start with the patient in mind.

Episode 36 · · 17:55

I know it is hard to focus on building your practice and there can be lots of conflicting demands for your time. ...but start by thinking what would be helpful for your patients. ...

35. THE CLUB - How to harness the power of joint ventures as a doctor.

35. THE CLUB - How to harness the power of joint ventures as a doctor.

Episode 35 · · 15:59

You may have heard the term 'joint venture' as a way to grow a business by partnering with an allied business, but how can we use it in medicine?

34. THE CLUB - If you want to get more, you have to give more...

34. THE CLUB - If you want to get more, you have to give more...

Episode 34 · · 13:44

Don't just take all the time, don't expect to get more patients without giving something in return.

33. THE CLUB - You have to make it easy for people to contact you.

33. THE CLUB - You have to make it easy for people to contact you.

Episode 33 · · 16:37

There is no point in worrying about marketing or advertising if you do not have a welcoming process when people get in touch.

32. THE CLUB - What are you prepared to give up?

32. THE CLUB - What are you prepared to give up?

Episode 32 · · 13:01

If you want to work on your Private Practice, then you have to give something up. This might be recreation time, or NHS work, or actually doing some clinical work Privately. You cann...

31. THE CLUB - No one knows what to do, so try stuff!

31. THE CLUB - No one knows what to do, so try stuff!

Episode 31 · · 16:36

I see a lot of people who are frightened to try things and need permission to try stuff. But think, what is the worse that could happen?

30. THE CLUB - The ABC of Practice Development Support.

30. THE CLUB - The ABC of Practice Development Support.

Episode 30 · · 21:29

I will be talking about the core concept around the APDS course (remember from last week). How to prioritise the things that will make a difference in your Private Practice.

29. THE CLUB - Introducing APDS - essential for all serious practice owners to learn.

29. THE CLUB - Introducing APDS - essential for all serious practice owners to learn.

Episode 29 · · 13:47

I have been formulating an idea about how I can get across the importance of time management and getting stuff done and I have come up with the APDS - find out more!

28. THE CLUB - The most important attribute to grow your practice.

28. THE CLUB - The most important attribute to grow your practice.

Episode 28 · · 20:25

Growing your practice is not like learning to be a good doctor and the skills are different. It is not about talent, or personality, or technical ability, although all of those thing...

27. THE CLUB - What are you prepared to give up?

27. THE CLUB - What are you prepared to give up?

Episode 27 · · 19:52

I wonder why most doctors don't have a robust practice and I think it is because they are too comfortable and not prepared to give anything up in order to get long term stability and...

26. THE CLUB - If it ain't scheduled, it ain't happening.

26. THE CLUB - If it ain't scheduled, it ain't happening.

Episode 26 · · 11:58

We are not used to managing our own time and so are very bad at it when it comes to managing our private practice. Hold yourself accountability and schedule in time to work on your ...

25. THE CLUB - Don't answer your phone.

25. THE CLUB - Don't answer your phone.

Episode 25 · · 12:14

If you want to build your private practice, you have to focus on the important but not urgent things and it is NEVER important but not urgent when your phone rings.

24. THE CLUB - The best app for organising your Practice.

24. THE CLUB - The best app for organising your Practice.

Episode 24 · · 10:25

I love technology and utilise countless bits of software and add-ins and apps to drive my Private Practice, but hands-down there is one app that beats all others and I am giving it a...

23. THE CLUB - You have to employ people!

23. THE CLUB - You have to employ people!

Episode 23 · · 22:49

It can seem like an expense and a hassle employing people to do things that you can do, but you have to get away from that idea and focus on doing the things that only you can do, an...

22. THE CLUB - Most doctors think their problem is that not enough people know about them, but that is not the problem.

22. THE CLUB - Most doctors think their problem is that not enough people know about them, but that is not the problem.

Episode 22 · · 14:34

Do you want to know what is??? 😀

21. THE CLUB - The No.1 Secret To Success

21. THE CLUB - The No.1 Secret To Success

Episode 21 · · 13:22

You can do anything, but you can't do everything. It is vital that you spend time on the things that are going to make a difference to your practice, and that means knowing what ...

20. THE CLUB - Be Known For Something.

20. THE CLUB - Be Known For Something.

Episode 20 · · 14:58

Give people a reason to come and see you. You need to think about how you can stand out from your competitors and make that clear to prospective patients.

19. THE CLUB - Good Service = Good Clinical Outcome.

19. THE CLUB - Good Service = Good Clinical Outcome.

Episode 19 · · 18:11

There is a belief among some doctors that the clinical care that we deliver is the ONLY thing that matters and they pay no mind to how their secretary deals with patients or the admi...

Profit is for when you run out of ideas

Profit is for when you run out of ideas

Episode · · 05:54

I have just heard this quote "Profit is for when you run out of ideas" and it resonated with me because my profit has taken a huge battering since I opened my own clinic, but I have ...

18. THE CLUB - Why you should give patients T&C's

18. THE CLUB - Why you should give patients T&C's

Episode 18 · · 11:23

Explanation is better than revelation. It is all part of giving a better service. 😀

17. THE CLUB - It is good to take a deposit

17. THE CLUB - It is good to take a deposit

Episode 17 · · 16:03

I have taken a deposit from patients for several years now and I think it is good for me and good for the patient. I will explain why.

16. THE CLUB - Use Technology To Give A More Consistent Experience To Your Patients.

16. THE CLUB - Use Technology To Give A More Consistent Experience To Your Patients.

Episode 16 · · 08:22

It will not let you down and it will not forget. Technology can enhance the human side of your practice and is essential if you want to deliver a first class service.

15. THE CLUB - Use Technology To Give A More Personal Experience.

15. THE CLUB - Use Technology To Give A More Personal Experience.

Episode 15 · · 11:30

Contrary to popular belief, if you want to give a personal and bespoke service, technology can facilitate rather than work against it.

14. THE CLUB - the most important thing to do if you want to grow your business

14. THE CLUB - the most important thing to do if you want to grow your business

Episode 14 · · 14:08

Success is not from just doing, it is from doing the things that will have the greatest effect. In order to make sure that you are doing those things, you need to have thought about...