Episode 185 · · 12:40
1 Hour Doing Is Worth 10 Hours Saying.I am a big fan of meetings, they can be enjoyable, but in terms of productivity, they leave a lot to be desired.Things only happen when you do s...
Episode 184 · · 16:16
Have The Mentality Of A Buyer, Not A Seller.This is easy to say, but hard to do.We must move away from the mindset that we are here to offer services to patients and move towards the...
Episode 183 · · 11:00
It is better to offer skilled rather than unskilled labour, but we can do even better than that. Most of us are offering a service that many others can offer (albeit a skilled servic...
Episode 182 · · 08:43
How To Optimise Your Website.Forget about SEO, if you want to get your website working for you, you need to optimise it.Don't spending time and money trying to get more people to vis...
Episode 181 · · 09:32
You Will Catch Better Fish With Better Bait. If you want to have food, you have to use some of your food as bait in order to catch more food. People who use good bait, don't do it be...
Episode 180 · · 10:56
Happy New Year! What's On The Menu?If you want people to choose your dish, you have to explain to them what you are offering.
Episode 179 · · 14:00
The True Price Of Paid Advertising.It can be very appealing to use paid advertising and it certainly works - it will bring in more patients....but have you stopped to think about whe...
Episode 178 · · 11:29
Be Selfish, This Is Your Life.We all have two lives, the second life starts when we realise we only have one life.
Episode 177 · · 08:04
Are You A Commodity Or A Product?A commodity has no differentiation and it doesn't matter where it comes from. The price is set according to supply and demand.A product can be differ...
Episode 176 · · 09:47
You have to be competitive – there is no money in the middle.The gazelle needs to run faster than the lion, otherwise it will get eaten.The lion needs to run faster than the gazelle ...
Episode 175 · · 07:58
Building your practice is infinite. It never ends. Running a business requires constantlythinking of ways to add value and engage with your customers. It is not about 'advertising' o...
Episode 174 · · 10:44
You don't need more patients. If you want to grow and scale your privatepractice, you cannot do this by treating more patients. There will come a time when quality will suffer. If yo...
Episode 173 · · 09:36
Time is NOT your most valuable asset...It is often said that time is our most valuable asset, but it is not.Today I will talk about what is...
Episode 172 · · 08:33
The difference between a happy patient and a delighted patient is SURPRISE. Spend time looking for ways that you can surprise your patients over and above delivering the actual servi...
Episode 171 · · 10:05
Examine People More. It seems that as you get more senior in medicine, you tend to examine people less. If you have ever been a patient, you may appreciate the connection and empathy...
Episode 170 · · 06:22
If you want your practice to grow, you have focus on the important things.I am at our plastic surgery conference and there are a lot of interesting talks, but they will not have a si...
Episode 169 · · 11:02
Use WhatsApp - it is a great way to connect with your patients. I don't advise giving out your mobile phone number (although I know some consultants do), but I also don't advise that...
Episode 168 · · 06:48
You have to give people an idea of what you can do for them, before you actually do it.Most of us rely on word of mouth, which is people recommending us after they have experienced t...
Episode 167 · · 13:09
Your Private Practice can (and should) be better than your NHS Practice. There is an opportunity in private practice to provide excellent service over and above what is possible wit...
Episode 166 · · 12:19
It's OK to charge patients for giving them more support. You must let go of the NHS mentality that we are only here to seek out and treat pathology. Many of us spend a lot of time ...
